Privacy Policy

At Love Doves, we are committed to protecting your privacy and the confidentiality of your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Personal Information We Collect

We collect your personal information to provide and improve our services, such as:

Names and contact details (phone number, email, address)
Delivery and event information
Payment and billing information
Any other information voluntarily provided through communication with us or by using our website and services

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

Confirming and processing bookings
Delivering dove release services
Communicating regarding bookings and promotions
Complying with legal obligations
Preventing fraud or misuse of our services

3. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You can adjust your browser settings to manage cookie preferences.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers (e.g., couriers, payment processors) only when necessary to deliver our services, and they are contractually bound to protect your information.

5. Data Security

We implement reasonable technical and organizational measures to secure your personal data from loss, unauthorized access, or disclosure.

6. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Correct or update your details
Request deletion of your information
Object to processing of your information for direct marketing
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us at:
📧 admin@lovedoves.co.za

7. Children’s Privacy

We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

8. Changes to this Privacy Notice

This Privacy Notice may be updated from time to time. Please check our website regularly for updates. By using our services, you agree to the terms outlined here.