Terms and Conditions

Love Doves – Terms and Conditions

1. Booking and Payment

All bookings must be made at least 48 hours in advance of the scheduled dove release.
Bookings will only be confirmed once full payment has been received and reflected in our bank account.
We reserve the right to cancel any unpaid bookings.

2. Basket Deposit or Delivery Fee

A refundable deposit of R200 is required for the dove release basket. This will be refunded once the basket is returned in good condition within 48 hours.
Alternatively, a non-refundable delivery and collection fee of R250 can be paid in place of the deposit, covering drop-off and pick-up logistics.

3. Cancellations and Refunds

Cancellations made more than 24 hours before the scheduled release may be eligible for a refund, minus any admin or delivery fees already incurred.
No refunds will be issued for cancellations made less than 24 hours before the event or for no-shows.

4. Weather and Safety

Dove releases are subject to weather conditions and dove welfare. If weather poses a risk to the birds (e.g., heavy rain, strong wind), we reserve the right to cancel or postpone the release for their safety.
In the event of a weather-related cancellation, we will offer a reschedule or partial refund at our discretion.

5. Use of Service

Our doves are trained to return home and are released for symbolic and ceremonial purposes only.
Doves are not to be handled or released by unauthorized individuals.
Any mistreatment of animals will result in immediate cancellation without refund.

6. Liability

Love Doves shall not be held responsible for any personal injury, property damage, or event disruption related to the dove release.
Clients accept full responsibility for any damage to the baskets or other equipment provided.

7. Data and Privacy

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The site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Return and Refund Policy

Return and Refund Policy – Love Doves

1. Cancellations

Customers may cancel a booking by notifying us in writing (via email or WhatsApp).
All cancellations are subject to a 10% cancellation fee, which will be deducted from the total amount paid.
Cancellations made less than 24 hours before the scheduled dove release are non-refundable.

2. Basket Deposit

A refundable R200 deposit is required for the dove basket unless the R250 delivery fee is paid.
The deposit will be refunded within 3–5 working days of the basket being returned in good condition.
If the basket is returned damaged, incomplete, or excessively dirty, the deposit may be withheld partially or entirely to cover cleaning, repair, or replacement costs.

3. Delivery Fee

The R250 delivery fee is non-refundable once delivery has taken place or if the driver is en route.

4. Weather-Related Cancellations

In the event of weather conditions that pose a risk to the doves (e.g., heavy rain, strong winds), we reserve the right to postpone or cancel the release for the safety of the birds.
In such cases, clients will be offered a reschedule date or a refund (including any delivery or cancellation fees already incurred).

5. No-Shows and Same-Day Cancellations

If the client fails to show up or cancels on the day of the release, no refund will be issued.

6. Refund Process

Approved refunds will be processed via EFT and can take up to 7 business days to reflect, depending on your bank.